Excellent job of communicating service progress and they provide full documentation with photos of the car's condition when dropping it off. Very quick and efficient with excellent customer service. If I had to offer any suggestions for improvement, it would be better if they conducted the vehicle inspection/photos while we were there. I rated them 4 stars for two reasons: 1) While they took a bunch of photos, they described the car body and wheels as being generally scratched but didn't provide any specifics. It essentially leaves you zero recourse to question anything should an accident occur. 2) It would also be nice if the parking area was paved instead of dirt/gravel. While they did clean the interior nicely, the exterior of the car was filthy from dirt and dust. However, absent these two suggestions I would have rated them 5 stars and the suggestions for improvement will not keep us from returning.
Thank you for leaving us feedback. However the parking lot is not gravel, it is paved asphalt so I’m a little confused by your comment. Also on the body pictures we leave plenty of room for future recourse. There are pictures taken from many angles so if anything occurs the pictures can be revisited to confirm any claims. The terms “scratches” refers to any paint damage or abnormality which 98% of all vehicles have. As far as the exterior we do not wash vehicles due to the liability of paint damage.
- Velocity Motorwerks