We were traveling from Chicago thru St. Agustine on our way to Sunrise Fl. Our 1990 Mercedes Benz 560SEL broke down on our way out of town. We called about 10 Mercedes/European Repair Shops. All were booked and could not take our car. Velocity Motorwerks, although very busy and overbooked, agreed to take a look at the car. Brendan heard our story and spoke to the owner/Shaun. Brendan didn't have to do this, but The Good Lord put it in Brendon and Shaun's heart to help us. The car was towed to the shop at about 4pm. The shop closes at 5pm. The next day, they had performed the diagnostics, ordered the part and repaired the Mercedes. We were kept informed of the status of the repair via emails and text. We cannot say enough about their professionalism and the kindness they showed us. The price was more reasonable than could be expected. Many times, unscrupulous repair shops, take advantage of people in our situation. Velocity Motorwerks were honest in everyway. We are so grateful in having found them when we were really in a desperate situation. We pray to God that He blesses them 10 times more than they blessed us. We highly recommend Velocity Motorwerks! They deserve 10 stars not 5.
First and foremost thank you for trusting us with your Mercedes. Your review not only warms my heart and makes me happy but also makes me sad. It makes me sad to think about the sad reality that there are a lot of shops that have given our industry a bad name by unethical practices and poor treatment of customers. There are still many of us out here who wake up every single day and push to remove the stigmas of our profession and earn back the trust of motorists. This is by far the best review I have ever received and you guys will forever be a part of our story as we are a part of yours. I am very thankful that we crossed paths and we were able to get you back on the road so quickly with a relatively inexpensive fix. Maybe one day our paths will cross again but until then we pray for safe travels and blessings on you and your wife Ray. Shaun Owner
- Velocity Motorwerks